Return Policy
Effective Date: July 25, 2025
At djanobranndkit, ensuring a seamless shopping experience is our top priority. Should you encounter any issues with your purchase, please reach out to our dedicated support team directly at support@djanobranndkit.com. To help us assist you promptly, include your order reference (e.g., 127SHOP-1218) and the email address linked to your transaction.
Please take a moment to carefully review our complete policy outlined below.
OVERVIEW OF RETURN CONDITIONS
ALL SALES ARE FINAL.
Except in verified cases where an item arrives damaged, defective, or incorrect due to our fulfillment error, we do not accept general merchandise returns or order exchanges.
CLAIMS FOR DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We take great pride in the quality of our catalog. If your order arrives with a manufacturing defect, physical damage, or an incorrect item, please notify us immediately so we can resolve the issue fairly.
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Inspection Period: Please examine your package upon delivery and contact us within seven (7) calendar days of receipt.
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How to File a Claim: Send an email to support@djanobranndkit.com containing the following details:
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Your order number (e.g., 127SHOP-1218) and order email address.
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A clear explanation detailing the condition or mistake.
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High-resolution photos or a brief video demonstrating the damage, fault, or incorrect item.
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Our resolution team will review your submitted evidence. Solutions are handled on an individual case-by-case basis and may result in a product replacement, a partial reimbursement, or a full monetary refund.
REFUND FULFILLMENT
When a partial or full refund is granted to settle an approved claim, the funds will be issued back to your original payment method.
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Processing Timeline: Approved refunds typically post within 7 to 12 business days.
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Please note: The exact timing of fund releases depends on your issuing financial institution or credit card provider.
EXCHANGE POLICY
We do not accommodate general merchandise exchanges. We will only dispatch a replacement product if the original item was verified as defective, damaged, or mistakenly shipped upon delivery, and a formal claim has been reviewed and approved by our support staff.
UNAUTHORIZED RETURN DISCLAIMER
DO NOT SHIP ITEMS BACK TO US WITHOUT PRIOR AUTHORIZATION.
You must contact our customer service team to initiate a claim before sending any items back. Any packages mailed to us without advance notice and an approved claim number will be rejected. djanobranndkit is not responsible for, nor can we offer refunds or replacements for, unauthorized returned shipments.
(Note: Our corporate registration address is not a fulfillment center or return location. Please wait for specific shipping instructions from our support team).
CUSTOMER CARE & INQUIRIES
If you have additional questions or need assistance with an existing order, please contact our support team. Reaching out directly to support@djanobranndkit.com with your order number (e.g., 127SHOP-1218) and checkout email address is the fastest way to get help. We value your business and are dedicated to making things right.
GOVERNING LAW
These Terms of Service and any separate agreements through which we provide you with products or Services shall be governed by, interpreted, and enforced in accordance with the laws of the United Kingdom (UK).